Before you continue, it’s important to note that our site as well as our services are intended only for customers who are Australian residents. For clarity, our services are not available to customers who are not Australian residents.
“You” refers to any individual, acting in his or her own capacity or on behalf of, or as an agent of, a non-individual business entity that is accessing the services of this site, or is a customer of ours.
We may provide multiple services including in our capacity as a credit assistance provider, delegate of a credit provider, loan servicer, and product designer.
MoneyPlace provides creditworthy borrowers with unsecured personal loans by using its underwriting technology and the MoneyPlace Loan Origination Service (MPLOS). Loans that are approved and successful are funded by our credit provider, Secure Funding Pty Ltd.
We are your primary point of contact for enquiries in relation to your personal loan. You can contact us by email, by phone or by using the methods available on our website www.moneyplace.com.au for services and enquiries in relation to your loan and application for credit.
Collectively or individually (as the context requires), a reference to “MoneyPlace Group” or “MoneyPlace,” is a reference to:
Here’s an overview of the services we provide:
We appreciate that your time is important, so when you enquire about a loan on our website, we aim to tell you what the loan may cost you as soon as we can via a rate estimate service. As part of this process, we obtain your credit score from a Credit Reporting Body (CRB) which, combined with other information that you tell us, forms the basis on which we provide a rate estimate tailored to you. We make certain assumptions about you at this early stage to provide you with a rate range, and if you’re interested in continuing with us, we will provide you with an exact quote for our fees and interest rate when you complete your application, if we can organise a loan to you.
Unfortunately, at times it will not be possible for us to give you a rate estimate, and generally it will be because we’ve been unable to access your credit history. This could be due to the fact that one doesn’t exist for you (particularly if you are new to the country) or because a server is down. If this is the case, we’ll ask you to complete our full application form, where we can get more information from you to make a comprehensive assessment about whether a loan is suitable for you.
If we are able to get your credit score, we may make that information available to you, free of charge. You’re not required to, but we also encourage you to request your full credit file from a CRB such as Equifax, Illion and Experian, where you can obtain a free copy once every 12 months.
If you apply for a loan, we will engage a CRB, and where indicated other service providers, to help us verify your financial information and identity. We’ve put these services in place to help give you the fastest possible loan assessment and service.
Some of these services are optional and you can choose not to use them. If you choose not to, your loan assessment might take longer because we’ll ask you to provide the information we need using an alternative process, and this information will need to be verified before we can organise a loan for you.
We will charge you an establishment fee for these services. As noted above, we will advise you of the amount of this establishment fee after you complete your application. You will not have to pay the establishment fee unless and until you accept your loan offer and your loan has been established.
At times, we may offer to organise a loan for you that’s not exactly what you’ve asked for. This loan offer may be of a lower loan amount and/or a longer loan term. This will occur because the loan you requested falls outside of our lending criteria, and rather then say no, we’ve organised you a loan that we believe is suitable for you. You don’t have to accept the loan offer and if you choose not to, we will not charge you anything.
Before accepting a loan offer, you should consider if the loan suits your needs and helps you achieve your goals.
For example, borrowers who obtain a MoneyPlace loan are issued with a loan contract including a range of Product Terms. These terms in the current state, and future variations if and when they occur, will prevail over all other agreements that borrowers enter into with us.
After you obtain a rate estimate from us, we’ll ask you to register an account. This is required prior to you applying for a loan with us. You don’t have to set up an account with us, however if you don’t we may be unable to offer you a loan.
Certain parts of our website are restricted to registered customers only. For example, if you’re a borrower and have a MoneyPlace loan, we’ll give you an account to access various loan tools and the ability to update your contact details with us.
To access the restricted areas, we require you to set up a login and password. You must ensure that your login details are sufficiently secure. You also agree to take all reasonable steps to safeguard your password. Your login details (including passwords) are specific to you, and your login details must never be shared, written down or stored in a place that’s easily discovered. If you share your password and a fraud event occurs, you may be deemed as having contributed to the fraud event, and this impacts your protections under the ePayments Code which are in place to protect you from fraudulent activities.
If you become aware of your login details becoming known to someone else, you must change your password, and if your login details have been accessed without your authorisation you must notify us immediately.
You agree that we can contact you by phone, email, text and mail. We’ve implemented security measures on our website and in our business practices to protect the integrity of our business, your account and your personal information. For example, to safeguard your interests, particularly when we are receiving instructions to disburse loan funds, we may call or text to verify your instructions, and we may not carry out the instructions received until we have been able to adequately verify that the instructions are genuine and legitimately came from you.
We may restrict, suspend, change or terminate all or part of the services that you can access on the website without liability to you in certain circumstances including during scheduled or emergency upgrades or maintenance of our website or if there is a system outage affecting us, or one of our service providers that is outside our reasonable control. We may also restrict or suspend your access if you are in breach of our terms, or are a victim of fraud.
We may suspend or terminate your account or your use of the services or otherwise deny you access to the services at any time if we reasonably suspect that information you have provided is untrue, inaccurate, not current, or incomplete In some circumstances we may have to do this without notice to you.
At all times, we will retain sole ownership over your account information.
Our website and all related content, including materials used in connection with our services, (Content) are protected by laws relating to copyright, trade marks and possibly other intellectual property rights (Intellectual Property Rights).
We (or our licensors) retain all right, title, and interest in and to our website and all Content, and nothing you do on or in relation to our website or our Content will transfer any Intellectual Property Rights to you or, except for the licence referred to above, licence you to exercise any Intellectual Property Rights unless this is expressly stated.
We grant you a limited, non-transferable licence to access and use our website solely for the purpose of exploring and taking up our services. If you have a an account with us. we also grant you limited permissions to print and download customer reporting that we provide you, and site Content provided it is for your personal use and in connection with utilising the services we provide. Permission is not given for any commercial use of such Content or sale of our site Content.
Subject to applicable law, we may revoke the permission referred to in the paragraphs above at any time.
There may be links within our website, or communications you receive through our website or the MoneyPlace Platform, to third party sites or applications or our services may include third party content that we do not control, maintain or endorse (all such sites or applications and third party content, collectively "Third Party Content"). You expressly acknowledge and agree that we are in no way responsible or liable for any Third Party Content, including, any damages, losses, failures or problems caused by, related to or arising from such Third Party Content. Your correspondence and business dealings with third parties, including with respect to the financial products or services offered by such third parties, and any terms, conditions, policies, representations or warranties associated with such business dealings, are solely between you and the third party. You should review all of the relevant terms, conditions, policies, representations or warranties associated with such Third Party Content, including any privacy policies and terms of service that may be on a third party site or application that you visit or use. We disclaim any harm, including, harm related to your personal information, that may arise out of or relate to your access to or use of Third Party Content, including Third Party Content that is available on or through our website or services.
The section below regarding liability only applies to borrowers.
Subject to the MoneyPlace Group’s obligations under the Non-Excludable Provisions (including as described in the paragraph above and to the maximum extent permitted by law:
The limitations and exclusions in the paragraph above apply whether the relevant liability arises in contract, tort (including negligence), equity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.
We have an internal dispute resolution procedure. If you have a concern or complaint about the service we provide to you, please contact us.
Client Services Team
Money Place AFSL Ltd
Mailing address: PO Box 206 Collins Street West VIC 8007
Phone: 1300 008 003
We will acknowledge your complaint in writing within 24 hours or as soon as practicable after receipt and will respond to your complaint within 10 business days, however we recognise that some complaints may take longer to resolve.
We will endeavour to resolve your complaint quickly and fairly. If you feel that your complaint has not been dealt with to your satisfaction, you can contact the Financial Ombudsman Service Limited (FOS) of which we are a member. Contact details for FOS are as follows:
If you need to contact us, our contact details are: